Please take a moment to answer a few questions about your business.
An Acena representative will contact you to discuss your answers.
 

Title *Address 1
*First Name Address 2
*Last Name *City
*Company Name *State
*Email Address *Zip/Postal Code
*Contact Number *Country
Industry    

I am most interested in these services:
Call Answering Service Dedicated Customer Care
Service Dispatch Direct Response
Medical Call Answering Technical & Product Support
Interactive Voice Response Customer Acquisition/Order Taking
Appointment/Reservation Scheduling Dealer Locator
Help Desk Unified Communications
Conferencing Services Other. Please specify:

Who calls your toll free number(s)?
What is the primary function of your current customer contact program?
How are your customer contact programs handled
In house
Outsourced
Combination of both
How many full-time employees do you have across all contact centers?
Are your agents "generalists" (handling all types of calls) or "specialists"?
Generalists
Specialists
What corporate function within your company does the contact center operation report to?
Do you view your call center as a cost center or a revenue center
Cost Center
Revenue Center
Which of the following are of immediate concern?
How are call center agents currently measured?
Is a training curriculum in place for new agents?
Yes
No
Is an ongoing training program in place?
Yes
No
What is the current rate of agent attrition? %
 
 
Provider of Outsourced Customer Contact Solutions
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Attorneys
Accountants
Consultants
Cable & Satellite TV
Contractors
Financial Services
Funeral
Insurance Industry
Medical & Healthcare
Non Profit Organizations
Property Management
Real Estate