Inbound Call Center Services, Answering Services, Medical Answering Services, Order Taking

Medical / Healthcare

After a decade of operational experience in the industry, Acena, our parent company, came to the realization that, because of the high priority of Health Related calls, specialized systems and procedures, staff training, and attention was required in order to exceed industry standards and client expectations.

In February of 2000, Acena began constructing medicall, a service that would far surpass the limitations that Traditional Answering Service's had. After relentless efforts and continuous refinement, in March of 2001, Acena approved the release of medicall, a service that has been custom tailored to meet the demanding, complex and ever-changing needs of health related professionals. medicall, an Acena business division, is your complete one-stop call center solution, providing health care professionals with a comprehensive array of integrated web and telephone based services accessed through a universal point-of-entry. From Telephone Answering Service with Guaranteed Message Delivery to Physician Referral and Real Time Appointment Scheduling, medicall continues to innovate and maintain its leadership position within the Medical Communication industry.

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Our expertise in applying services germane to the Medical marketplace includes:

Medical Answering Service

Overflow Receptionist

Voice Mail

Auto Attendant

Appointment Scheduling

Appointment Confirmation

Patient Reminders

Physician Referral

Prescription Refill

Surveys

Class, Seminar, and Event Registration

For additional information on any of Acena’s Answering Service, Inbound Call Center Service, Medical Answering Service, and more, click here, or contact a Call Center & Communications Solutions Expert directly 800-592-2362.