Today, Acena provides outsourced direct sales, customer support services and back office operations to insurance companies throughout the United States and Canada, most of which are focused on the sales and marketing of mainstream insurance products such as personal lines Property & Casualty and Life and Health products.

We also support the accidental death and disability, credit life and supplemental health insurance markets. In addition to the direct sale of insurance products for its clients, TeamContact provides a variety of support services specifically designed to enhance the identification, servicing, and retention of insurance customers. These programs include customer development services, agency support including after-hours policy servicing and lead generation, enhancement of a customer database and fully outsourced back office operations.

Acena provides services for every stage of the customer lifecycle, including:

Customer Acquisition - Focuses on customer contacts, whether inbound or outbound, that relate to finding customers or acquiring new, first-time customers. Typical applications would include outbound sales, inbound sales or order taking, lead generation, product information requests, and related potential sales, subscription renewals and database cleaning and updating.

Inbound and Outbound Customer/Policy Acquisition
Licensed Insurance Agents
MVR, Claim, Credit Report Ordering
Application Completion
Underwriting
Acceptance of Payment
Binding of Coverage
Lead Generation
Web-based Sales/Applications

Customer Care - Focuses on customer contacts that relate to handling customer service issues. These issues could include insurance claim processing, order taking, product support, handling complaints, billing information, thank-you or other client initiated information calls, reservations, repeat/cross-sell purchases, loyalty clubs, investor account inquiries, government information, dealer location calls, fraud detection/prevention calls, back office requests, requests for maintenance support and warranty calls.

Complete Policyholder Service
Policy Changes
Acceptance of Payment
Customer Retention/Loyalty Programs
Satisfaction Surveys
Appointment Setting
Online/Internet Policy Change Requests

Media Support
Credit Hotlines
Claims Processing
Roadside Assistance
Customer Care & Service
Custom Scripted Solutions