OptimumCall, a division of Acena, provides Telephone Answering Services to businesses ranging in size from start-up, to the Fortune 1000. OptimumCall’s Telephone Answering Services enable you to retain your professional image and maintain your standard of service excellence whenever you are unavailable to handle calls internally. Calls diverted from your existing office number will be answered promptly in your company name by professional, dedicated receptionists acting on your instructions. Callers may be transferred to you or messages can be taken and delivered immediately based on your predefined account protocol.

Every Telephone Answering Service customer receives a personalized, nationwide toll-free number. This number can be advertised as your own, or alternatively, can be used to route calls from your established telephone number when you are not available. When we take your calls, we answer the line in your company name or your own personalized answer phrase. "Thank you for calling the ABC Company, Karen speaking, how may I help you?”? Once calls are answered, your customized protocol is followed to first accurate capture, then efficiently deliver the necessary information to you and/or your staff members.

Acena’s Answering Services are designed by you to meet the specific needs of your organization, and delivered by us, day in and day out.

Our comprehensive suite of Telephone Answering Services includes:
Emergency Dispatching
Remote Receptionist
Live Call Answering Service
Voice Mail Services

Our myriad of Answering Service enhanced features and delivery options include:
Guaranteed Message Delivery
Cell Phone Delivery
Text Message Delivery
E-Mail Delivery
Check-In Delivery
Online Account Access

• Listen to Recordings
• View Messages
• Make Account Changes
• View Usage Stats

Automated Daily Message-Reports
Customized Auto Attendant
Emergency Dispatching
Remote Receptionist
Live Call Answering Service
Voice Mail Services
Fax-to-Email Lines