Web collaboration features include co-browsing & web-page pushing. These features make it easier for our agents to serve & guide your customers through the web.
Co-browsing allows the agent to view the same web page as the customer and assist in filling out web-based forms.
Page pushing allows the agent to send URL's directly to the customer, giving immediate access to information that has already been placed on a web page.
Since each situation is unique, we offer different Web Collaboration Service variables to address the specific needs of each organization. For additional information on any of Acena’s Answering Service, Inbound Call Center Service, Medical Answering Service, and more, click here, or contact a Call Center & Communications Solutions Expert directly 800-592-2362. |
