Acena identifies with ease the geographic location of the dealer closest to the caller by postal zip code or telephone number. Telephone Service Representatives assist the caller by providing specific directions or the best route for the caller to reach the right location. We can even provide door-to-door directions, via phone, fax or e-mail. You may also want your caller to be connected to the location without having to hang up and redial the number - Acena can do that!
Since each situation is unique, we offer different Dealer Locate Service variables to address the specific needs of each organization.
For additional information on any of Acena’s Answering Service, Inbound Call Center Service, Medical Answering Service, and more, click here, or contact a Call Center & Communications Solutions Expert directly 800-592-2362. |