Acena knows the type of trust relationship a service provider has with its customers. We work seamlessly between both parties to help ensure that the level of quality they receive directly from you is also reflected in their service from us. Upon capturing all of the necessary information from the caller, Acena agents act quickly, based on your account protocol, to dispatch the message to your on-call personnel. Messages can be delivered via phone, pager, e-mail, fax, PDA, etc.-The Choice is Yours!
Superior 24 Hour Service
Acena Service Dispatch Solutions are available 24 X 7 to ensure that needs of your customers are met, no matter what time of the day.
Accurate Information
All information captured from your customers is verified by Acena’s dedicated dispatchers during the initial call to ensure accuracy. Additionally, all calls are digitally recorded for quick-reference, as warranted.
Anytime Access
Sophisticated technology enable you to access your account online anytime to view messages, view dispatch-reports, listen to recordings, update/manage your on-call schedule, and much more.
Follow Up
Not only do we capture accurate information, and dispatch field personnel efficiently. Acena also follows up with your customers to provide ETA as well as to confirm that that needs were addressed.
Since each situation is unique, we offer different service variables to address the specific needs of each organization.
Our suite of Service Dispatching–related solutions include:
 Remote Receptionist
 Telephone Answering Service
 Voice Mail Services
Our myriad of Service Dispatching enhanced features and message delivery options include:
 Call Screening
 Guaranteed Message Delivery
 Cell Phone Delivery
 Text Message Delivery
 E-Mail Delivery
 Check-In Delivery
 Online Account Access
- Listen to Recordings
- Manage On-Call Schedules
- Manage Directories (i.e. contact info, staff, etc.)
- View Messages
- Make Account Changes
- View Usage Stats
 Automated Daily Message-Reports
 Customized Auto Attendant
 Remote Receptionist
 Live Call Answering Service
 Voice Mail Services
 Fax-to-Email Lines
For additional information on any of Acena’s Answering Service, Inbound Call Center Service, Medical Answering Service, and more, click here, or contact a Call Center & Communications Solutions Expert directly 800-592-2362.
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