Web Chat is interactive text messaging, which marries the simplicity of email with the interactive nature of a telephone conversation. We can add a button to your web site so that your customer can initiate live-chat with one of our agents with a single mouse click from your website. By clicking on the 'Chat Button', your website visitors can get immediate, live assistance by engaging one of our live Customer Service Representatives (CSR's).

Instant Messaging is increasingly being viewed as one of today's "killer apps" with distinct advantages for websites incorporating live chat technology. Consider the value of the personalized customer service your users will experience while Acena facilitates order placement, answers crucial questions, resolves pressing issues and circumvents potential objections. Customer retention itself is a goal that can be achieved in real-time in the browsing and purchase environment. We offer a full-service solution including agent outsourcing and leading interactive chat technologies. Multiple operators can join a chat in progress or a chat can be transferred to an expert.

Since each situation is unique, we offer different Web Chat Service variables to address the specific needs of each organization.