Did you know that more than two-thirds of website visitors never complete their transaction once begun? The reasons vary, but if customers had somebody to interact with during times of indecision or doubt, many more purchases would result. Many businesses painfully realize that E-Commerce is only half of the equation with E-Business. Another component is equally important: E-Contact, which is the ability for customers to interact with your business over the Internet.

All of Acena's customer contact stations are fully web-enabled, allowing for fast navigation of your website during the servicing of your customers. Your website pops up before the call is fielded to allow our representative to see what your customers see so we may give them the timely relevant information they need to successfully complete the order or resolve a particular issue.

Acena also uses the Internet as a call processing tool to be a real time partner to our clients. If your website is integrated we can place orders directly onto a designated page of your site so orders and credit cards are processed in real time, and inventory availability is updated and allocated. This allows
Acena, as your contact center partner, to work from the same system you do. We become a true extension of your business!

Since each situation is unique, we offer different Proactive eRep Service variables to address the specific needs of each organization.