Being supportive of you, your business, and the way you work best. That's what you get when outsourcing your Inbound Call Center Service requirements to Acena. We deliver solutions that adapt to your changing needs. That can improve customer satisfaction while saving you money. And that's just the beginning.

With Acena, you can:

• Reduce costs
• Increase satisfaction
• Employ advanced technologies
• Ensure quality
• Customize your program
• Up-sell with a high return
• Resolve problems
• Obtain actionable data and reports

Acena provides flexible, scalable outsourcing solutions such as: Product Support/Help Desk, Customer Service, and Sales.

Operating in our state-of-the-art web-enabled customer contact center, specially trained customer service representatives-acting as an extension of your business- expertly receive and respond to all your customers' inquiries about orders, shipping, billing and returns, product information and more. And with real-time access to order information, customer history and other key data, our customer service representatives can not only address customer inquiries but also spot and promote new revenue opportunities for your business. Twenty-four hours a day. Seven days a week. Every day of the year.

Using our highly specialized call routing system, we distribute calls to representatives based on skill level and information requests. Additionally, we give you the opportunity to choose from dedicated or shared resources to optimize workforce efficiencies.

Acena Live Agent-based Inbound Call Center Service Services include:

   - Customer Acquisition
   - Order Taking
   - Third Party Verification
   - Dealer Locate
   - Reservation & Appointment Scheduling
   - Help Desk
   - Tech Support
   - Overflow Call Management
   - Media Support