Whether using Acena’s Medical Answering Service, Remote Receptionist Services or any other Inbound Call Center-based service, the Auto Attendant Screening Service allows your callers to hear your personalized greeting whereas they are offered options and information based upon your specific preferences. The purpose of the Auto Attendant Greeting is to minimize the duration of live-agent time. Auto-Attendants can provide office hours, prompt callers to select the number corresponding with the nature of their call, and much more. It does not allow callers to leave a voice message, however, if the call is an emergency the caller has the option of pressing "0" to be connected to a Live Agent. By screening Medical Answering Service and/or Remote Receptionist calls with a customized Auto Attendant, Acena enables clients to further reduce the overall cost of services, while streamlining communications.
Since each situation is unique, we offer different Auto-Attendant Screening Service variables to address the specific needs of each organization.
Our suite of Medical Auto Attendant-related services includes:
 Live Medical Answering Service
 Front End Voice Mail
 Remote Receptionist Services
Our myriad of Medical Answering Service & Remote Receptionist enhanced features and message delivery options include:
 Instant call-transfer
 Call Screening
 Guaranteed Message Delivery
 Cell Phone Delivery
 Text Message Delivery
 E-Mail Delivery
 Check-In Delivery
 Online Account Access
- Listen to Recordings
- View Messages
- Make Account Changes
- View Usage Stats
 Automated Daily Message-Reports
 Emergency Dispatching
 Remote Receptionist
 Live Call Answering Service
 Voice Mail Services
 Fax-to-Email Lines
For additional information on any of Acena’s Answering Service, Inbound Call Center Service, Medical Answering Service, and more, click here, or contact a Call Center & Communications Solutions Expert directly 800-592-2362.
|
