Recent studies indicate patients choose one doctor over another not for clinical reasons, but because of the experience they had at the doctors office – scheduling appointments, receiving test results, renewing prescriptions, or asking for a referral. As an addition to our suite of Medical Answering Service applications, Acena offers a comprehensive array of Enhanced Inbound Call Center Services that have been designed to help Health Related Organizations slash telephone/operator time, boost accuracy of patient communications, reduce costs, and tap new sources of revenue.

Acena serves thousands of physician-practices from coast to coast ranging in size from solo-practitioners to large multi-site medical groups, and hospitals alike. 

Our comprehensive suite of Enhanced Medical Inbound Call Center Services includes:

Appointment Scheduling
Appointment Confirmation
Patient Reminders
Physician Referral
Prescription Refill
Surveys
Class, Seminar & Event Registration