Acena is your complete one-stop Answering Service and Inbound Call Center Service solution, providing health care professionals with a comprehensive array of HIPAA ready, integrated web and telephone based services accessed through a universal point-of-entry. From Medical Answering Service with Guaranteed Message Delivery to an array of Inbound Call Center Services including Physician Referral and Appointment Scheduling, Acena continues to innovate and maintain our leadership position within the Medical Answering Service & Inbound Call Center industry. In a nutshell, doctors and patients alike can be assured that all their needs will be met in a professional and efficient manner.

Acena has been providing Medical Answering Services and other medical-specific communication solutions to the Healthcare industry for more than 10 years. Working closely with many of our Physician, Hospital and Medical Group clients, Acena’s services have been designed and continuously refined and improved, to consistently exceed the demanding, and often complex requirements of the medical industry.

Acena’s comprehensive suite of Medical Answering Service and Inbound Call center-based Solutions include:

Medical Answering Service (Office Hours and After Hours)
Live Call Answering Service
Remote Receptionist
Front End Voice Mail
Auto Attendant Screening

Enhanced Inbound Call Center Based Solutions
Appointment Scheduling
Appointment Confirmation
Patient Reminders
Physician Referral
Prescription Refill
Surveys
Class, Seminar & Event Registration