Customers filling out an online application or using an electronic shopping cart can often experience difficulties and on the Internet, a customer can walk out the door simply by clicking the mouse. Additionally, a growing number of customers prefer to go online when they want customer service, sometimes just to check a bill or monthly statement, but often with more complex questions. In today's business environment where your competition is just a click away, superior customer service is critical to profitability. Customers expect instant, well-informed responses to their questions - no matter how they contact you.

Because a company's web site cannot possibly anticipate and answer all questions, the customer can become frustrated, especially when asked to "call during normal business hours." Our Web Enabled Call Center services provide the personal interaction-based support needed to ensure that your online customers are satisfied. The result: a positive outcome and/or completed transaction instead of a lost sale or disgruntled customer.

Acena’s Comprehensive Suite of Web-based Call Center Services include:
   - eChat
   - Proactive eRep
   - Web Collaboration
   - eResponse