At Acena, we help some of the best-known companies in the nation communicate more effectively. We offer the most advanced Inbound Call Center Services. These include Telephone Answering Services, Live Answering Services, Automated Answering Services, Medical Answering Services, Enhanced Inbound Call Center Service Solutions, Appointment Scheduling, Service Dispatch, Customer Acquisition, Order Taking and Unified Communications. These companies trust Acena to help them manage their most important relationships – the ones they have with their customers.
Acena understands that the Live Answering Service and Remote Receptionist needs of each business are unique. As such, our services are custom-designed to meet the specific needs of each of our clients. Acena provides Live Answering Service and Remote Receptionist solutions to businesses across a wide range of industries, ranging in size from start-up to some of the Fortune 500 companies.
Acena provides customized Inbound Call Center Services, including Order Taking Service, Customer Service, etc. Operating in our state-of-the-art, web-enabled customer contact center, specially trained Customer Service Representatives act as an extension of your business. These representatives expertly receive and respond to customer inquiries about orders, shipping, billing, returns, product information, technical support, and more.
Acena's Medical Solutions division provides healthcare professionals with HIPAA compliant Live Medical Answering Services and Remote Receptionist Services. In addition, there are more enhanced, integrated web and Live Agent-based Inbound Call Center Services which include Appointment Scheduling, Physician Referral and more.